The Heart of Excellence:
Your Strategic Edge
Our team's decades-long journey isn't just about time—it's about the depth of insight and breadth of innovation we bring to your table. This collective powerhouse of experience across various industries arms us with unparalleled foresight and agility. We're not just navigating the future; we're creating it, with strategies that are as enduring as they are dynamic.
The collective wisdom of our team is your advantage.
It allows us to see beyond the immediate, to understand the nuances of your industry, and to craft solutions that are not just effective today but sustainable and adaptable for the future. With decades of experience behind us, we're not just reacting to changes; we're ahead of them, ensuring you're not just keeping pace - you're setting the pace.
Experience Catalysts, founded and led by the visionary Diane Magers, stands at the forefront of transforming customer experience landscapes. At its core, the company is driven by a mission to catalyze profound changes in how businesses engage with their customers.
Experience Catalysts offers a suite of services that encompass personalized coaching, strategic consulting, impactful speaking engagements, and influential thought leadership.
The company's approach is rooted in the belief that exceptional customer experiences are the key to unlocking greater business success and building lasting relationships. Whether working with individuals or organizations, Experience Catalysts is committed to guiding its clients toward innovative solutions that not only meet but exceed the evolving expectations of their customers.
Our expert team intentionally designs experiences that create deep, lasting connections with your customers and employees.
lets meet
Senior CX Strategist
Kate holds an MBA, a Bachelors in Marketing and Finances and is a CXPA Member
With a track record of excellence,Kate stands at the intersection of marketing and customer experience (CX), driving innovation and strategic development in both realms. She is an expert in orchestrating impactful B2B and B2C product and client marketing strategies, and her approach is deeply rooted in un
derstanding customer needs and delivering results-driven solutions.
Kate's extensive experience encompasses spearheading customer experience initiatives, crafting strategic development plans, and leading marketing campaigns that resonate with target audiences, fostering substantial growth and enhancing brand visibility in competitive markets.
Desiree holds her CCXP, CPC, Customer Experience Consultant
Desiree is a standout professional, renowned for her expertise in Voice of Customer (VoC) and transforming Insights into Action. She champions human-centered change, leveraging deep listening and strategic conversation tactics to influence both internal and external environments.
Her exceptional ability lies in her superpower: executing targeted actions that not only address customer needs but also align with and achieve business objectives. Desiree's approach ensures that every decision is informed by genuine customer insights, driving meaningful results and fostering a culture of responsiveness and adaptability.
The accolades we receive from those we've partnered with reflect our unwavering commitment to excellence. Each testimonial underscores our dedication to not only meeting but surpassing our clients' needs through innovative solutions and strategic insights.
"Over the past five years, I've had the pleasure of collaborating with her on a number of projects. She has always been eager to be of service, and her contributions have been valued and appreciated by our clients.
Diane's combination of deep expertise, eager enthusiasm, and clear communication makes her an invaluable collaborator, colleague, and friend. "
"Diane has helped us develop and execute an overarching CX strategy for the last four years. She is a thought leader and full of wisdom.
Her guidance throughout our journey has catapulted us to 6 consecutive years of record growth and significant improvement in all of our CX metrics. "
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